Defective Discs/Software

Defective discs will be replaced with same item only. Singer’s Choice will refund the cost of getting the defective discs back to us (Maximum $5.00 credit).

Singer’s Choice recommends using a traceable shipping method to return your product as we cannot be responsible for the package until it has been returned to us.

Unopened Discs/Software

May be returned within 14 days of purchase date for store credit only. A 15% restocking fee will be applied to all unopened product.
Please Note: Customer is responsible for all shipping charges incurred to return product to us. Original shipping charges are
Non-refundable.

Singer’s Choice recommends using a traceable shipping method to return your product as we cannot be responsible for the package until it has been returned to us.

Opened Discs/Software

Due to copyright laws, we are unable to accept return or refund opened product.

Non-Defective Hardware

May be returned for store credit only within 14 days of purchase date.  Customer is responsible for all shipping charges and a 25% restocking fee will be applied. The original shipping fee to get the product to you is also non-refundable.
Singer’s Choice recommends using a traceable shipping method to return your product as we cannot be responsible for the package until it has been returned to us.

Please Note: All original packaging and accessories (Remote, Microphones, Cartons, and Manual) must be included with the return and must be in “as New Condition”, Machines returned without accessories, complete packaging, or in damaged condition will be assessed further charges as required.

***Any items included in a promotional special must be included with your return or you will be charged the full retail price of that item***

Defective Hardware

May be returned for exchange only within 14 days of purchase date. Singer’s Choice will cover the cost to ship the identical replacement to you only after the defective item has been received by us and determined defective. Customer is responsible for getting the defective item to us.

Please Note: All original packaging and accessories (Remote, Microphones, Cartons, and Manual) must be included with the return and must be in “as New Condition”, Machines returned without accessories, complete packaging, or in damaged condition will be assessed further charges as required.
Singer’s Choice recommends using a traceable shipping method to return your product as we cannot be responsible for the package until it has been returned to us.

If your purchase is beyond the 14 day coverage period for defective hardware, please contact the manufacturer. We can assist you in getting in contact with the manufacturer for service work if needed. Singer’s Choice is not responsible for any fees related to shipping costs, repairs, exchanges or refunds.

*****Subject to Change Without Notice*****

If you have any questions about our refund policies, please contact Greg at 1-800-213-9896 (within Canada), 905-265-9898 (outside Canada) or email greg@singerschoice.com